FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Sarah’s Closet
What is Sarah’s Closet?
Sarah’s Closet offers carefully selected women’s fashion focused on comfort, simplicity and timeless everyday style. Our goal is to make it easier for women to find versatile pieces they can feel comfortable and confident wearing.
How long does shipping take?
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Delivery within New Zealand usually takes approximately 5–10 business days after dispatch.
Delivery times are estimates and may be affected by carrier delays, customs processing or busy shopping periods.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. Tracking updates may take a few business days to appear after dispatch.
What payment methods do you accept?
We accept secure payments via:
- Visa
- MasterCard
- American Express
- PayPal
All payments are processed through secure checkout systems.
What is your return policy?
We offer a 30-day return policy.
Items must be unused, unworn, and returned in original packaging to be eligible for a refund.
For full details, please visit our Return Policy page.
My item arrived damaged. What should I do?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
We will arrange a replacement or refund where applicable.
Do you offer discounts or promotions?
Yes — we regularly run seasonal promotions and clearance events.
Make sure to check our website for current offers.
Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of purchase.
Please contact us as soon as possible after placing your order.
How can I contact you?
For any questions or support, you can contact us at:
We’re always happy to help and ensure you have a smooth shopping experience.