FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Sarah’s Closet
What is Sarah’s Closet?
Sarah’s Closet is an online boutique offering carefully selected women’s fashion pieces focused on simplicity, comfort, and timeless style. Our goal is to provide effortless outfits for everyday life.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery usually takes 7–15 business days, depending on your location in Australia.
Tracking information will be provided once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can follow your package at any time.
What payment methods do you accept?
We accept secure payments via:
- Visa
- MasterCard
- American Express
- PayPal
All payments are processed through secure checkout systems.
What is your return policy?
We offer a 30-day return policy.
Items must be unused, unworn, and returned in original packaging to be eligible for a refund.
For full details, please visit our Return Policy page.
My item arrived damaged. What should I do?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
We will arrange a replacement or refund where applicable.
Do you offer discounts or promotions?
Yes — we regularly run seasonal promotions and clearance events.
Make sure to check our website for current offers.
Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of purchase.
Please contact us as soon as possible after placing your order.
How can I contact you?
For any questions or support, you can contact us at:
We’re always happy to help and ensure you have a smooth shopping experience.