Returns Policy

Thank you for making your purchase from Sarah's Closet.

We hope you are fully satisfied with your order. However, if for any reason you are not, you may return your item in accordance with the policy below.

RETURN ELIGIBILITY

To be eligible for a return, items must meet the following conditions:

The product must not have been used, worn, or washed
All original labels, packaging and accessories must be included
Items must be returned in the same condition in which they were received
Returns that do not meet these conditions will not be accepted or refunded

Please note: Items marked Final Sale, Seasonal Sale, or Custom are not eligible for a return or refund.

RETURN PERIOD

You can request a return within 30 days of receiving your order. Any request made beyond this period cannot be accepted.

RETURN PROCEDURE

To initiate a return, please contact our customer service team at info@sarahcloset.com specifying the following information:

Your order number
The reason for the return
A photo of the product (and any defect, if applicable)
Your full name
Your delivery address

Once your request has been reviewed, our team will provide you with the exact instructions for the return, including the return authorisation and the address of our central warehouse, where all returns must be shipped.

Returns sent without prior authorisation will not be accepted or processed.

RETURN SHIPPING FEES

Shipping costs for the return are the responsibility of the customer
As our central warehouse is located internationally, shipping costs may vary depending on your location
We recommend using a delivery service with a tracking number to ensure your package is received
Sarah's Closet cannot be held responsible for lost, delayed or untracked returns
A processing and restocking fee ($10 NZD per returned item) may apply to cover administrative costs

REFUNDS

Once the returned item is received and inspected, we will send you a confirmation email.

If your return is approved:

The refund will be made to the payment method used when placing the order
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider
Shipping costs and any restocking fees are non-refundable

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged or incorrect item, please contact us within 5 days of receiving the package.

Include clear photos of the problem, your order number, and a brief description. Our team will quickly review your case and offer you a replacement or partial refund.

Claims made after this 5-day period may not be accepted.

CANCELLATIONS

Orders can only be cancelled within 1 hours of purchase. After this time, orders are automatically processed and can no longer be cancelled.

If your order has already been shipped, you will need to wait for delivery and then make a return request in accordance with this policy.

IMPORTANT INFORMATION

All returns are shipped and processed via our central warehouse
Any return sent to an address other than the one indicated in your return authorisation will be refused
Refunds are only issued after physical receipt and verification of the returned items in our warehouse

YOUR CONSUMER RIGHTS

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If an item is faulty, damaged on arrival, or significantly not as described, you are entitled to a remedy and we will cover the cost of return shipping in those cases.

LEGAL NOTICE

This Return Policy complies with New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and takes into account our international logistics operations.

By completing a purchase on Sarah's Closet, you acknowledge that you have read and accepted this Return Policy.

Sarah's Closet
Customer Service: info@sarahcloset.com
Website: www.sarahcloset.com